Returns, Subscriptions, Discounts

We are highly commited to our customers. Your satisfaction is important to us and communication is always open. We hope your experience with us will be enjoyable and hope to gain your confidence as a returning customer.

DISCOUNTS / SALES

• CURRENT PROMOTIONS:  Be sure to sign up for our emails as that is where we will communicate exclusive sales and coupon codes.

• SHIPPING FEES: Currently we are offering $5 flat rate shipping on orders over $50 (U.S. only).

• COUPON CODES: Coupon codes cannot be applied when certain shop sales are running. Coupon codes are generally not valid on sale items.

SHOP LOCAL

Please visit our valued local Retail Shops in your area (SEARCH HERE).  If you would like a Shop in your area to carry our products, please ask them to contact us at wholesale@taylorsnaturals.com and we'll be happy to have them join the Taylor's Naturals family! 

RETURNS

Due to the nature of our products, we cannot accept returns *except on items such as tinctures with un-open tamper-evident seals. This is due to the fact that we cannot sell a product once it has left our hands & sending any item back to us would not be sustainable.  Therefore, all sales are final, except as noted above.

Subscriptions:  All our return policies apply to subscriptions.  If you need to edit or cancel your subscription you may do so at ANY time, no questions asked.  You do so via your "My Account Page" on our website here:  Click on the "Manage Subscription" link, it should like something like this:

If you need any help editing or canceling your subscription, please contact us immediately.  We are NOT responsible for any subscriptions sent out that a customer did not contact us on.  In some cases (depending on product, etc.), we may be able to have you return products for a refund, MINUS any shipping fees.

DAMAGED PACKAGES

Although it is rare, sometimes products are damaged during transit. We pack our products according to shipping standards, but sometimes during transit things still happen. If you receive a damaged product/package, please contact us immediately with pictures of the damaged product and/or package.  Please send an email to hello@taylorsnaturals.com. 

OTHER QUESTIONS ABOUT YOUR ORDER

Please contact us at any time.  If you received the wrong item, have questions about how to use a product, etc. just send us an email - we want to hear from you! 

*Prior approval needed for any return/exchange. 

CUSTOMER SERVICE

Our motto is Quality, Integrity & Appreciation. We strive to make sure every product is of the highest quality & strive to be as sustainable as we can with our products and processes.  We are transparent and provide all ingredients and information regarding our products. So please contact us before ordering if you have any questions about a product.

DONATIONS: When you order from Taylor's Naturals you are giving back to your personal environments as well as our shared environments.  In addition, we support local non-profit organizations that are in line with our values of supporting moms and children and our mission of sustainability.  So THANK YOU from the bottom of our hearts for supporting our small family business and helping us paying it forward as well!

Many of our products consist of nut oils, herbs and essential oils. Please read labels for ingredient list if any allergies are present.  Test all products on a small patch of skin to check for any sensitivities.  Our products have not been evaluated by the FDA and or not intended to diagnose, treat, cure or prevent any disease.